Aligning Up Close: A Community’s Response to a Pandemic
This case study highlights how in 2020, Elevate Health, an Accountable Communities of Health (ACH) organization in Pierce County, Washington, partnered with clinical services, social services, and public health to respond to the COVID-19 pandemic.
Elevate Health’s mission is to ensure that every person in Pierce County, Washington has the same, ready access to exceptional health care. As an ACH organization, it carries out this critical work by addressing the core challenges of inequitable health systems and practices at the community, region, and state levels. Elevate Health brings together leaders from multiple health sectors with a common interest in improving health and health equity.
During the COVID-19 pandemic, Elevate Health leveraged insights obtained from its integrated health data to address patients’ clinical and social needs. Elevate Health also automated its care coordination approach and empowered its partner care teams to facilitate their at-risk and acute patients’ health status monitoring. Through collaborative processes, care coordinators and community health workers were able to focus on providing better patient outcomes.
Aligning Systems for Health: Health Care + Public Health + Social Services, supported by the Robert Wood Johnson Foundation and managed by the Georgia Health Policy Center, is focused on learning from stakeholders across the nation about effective ways to align these three sectors to better meet people’s goals and needs.