Community Health Workers As Community Connectors and Care Team Supervisors

This webinar features two leaders from Baylor Scott and White Health System (BSWHS) as they describe their community health worker (CHW) workforce supervision model, share tools other organizations can use to implement similar models, and discuss lessons they learned in the decade of integrating CHWs into complex care teams.

CHWs play an important role in reaching underserved populations in communities with high levels of complex social and medical needs. At BSWHS in Texas, CHWs have been addressing the health and social needs of the community since 2017. In that time, BSWHS has developed a workforce model that not only integrates CHWs into care teams but also hires experienced frontline CHWs as care team supervisors. BSWHS also collaborates with community- and faith-based organizations as well as governmental and local agencies to improve care and empower communities.